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Rules of the Game: The most recent news and rules for users. It's important to understand how our service works before you sign up, explore, or do business on the platform. We make sure that all account holders have a clear experience when managing their balance in $, requesting payouts, or making deposits to $ accounts by keeping requirements and obligations clear. All users must be at least 18 years old and follow the laws of Canada that apply to residents. Users must provide accurate personal information and keep their login information private. Deposits can be made using secure methods, enabling fast top-ups in $. Most of the time, withdrawal requests are handled within 48 hours of account verification, but the time it takes for banks to process them may vary by provider. Depending on the payment method you choose, there may be minimum and maximum limits on both deposits and withdrawals in $. Everyone must always take part fairly. If we find out that you are doing something against the rules, like having more than one account or using tools that aren't allowed, your account will be suspended right away and you may lose your balance in $. These rules are changed regularly to keep up with changes in policy or law. Customers should check this section often to stay up to date. To get personalised help, please use the live chat or email form on our website to get in touch with our service team.
Anyone from Canada who wants to get in must be at least 18 years old. Every new profile must have its age checked when it is created. You can only have one profile for each person, household, and IP address.
Account holders are required to upload valid documents proving identity and residence–such as a government-issued photo ID (passport or driver’s license) and a recent utility bill or official bank statement not older than three months. We only accept images that are clear and not blocked. Automated and manual checks make sure that all files sent in meet all regional compliance standards, which stops people from getting into them without permission and stops kids from using them. Before giving permission to withdraw, the payment information is also checked. Users must first validate their accounts and pass anti-fraud checks before they can withdraw $. If your data doesn't match or is missing, your account may be closed or your services may be suspended. We keep all records private and only use them to protect your personal information and the integrity of your payments. If there are any problems or if a review is needed, customers can be contacted by registered email or phone to send in new proofs. To make sure that deposits go through without a hitch and withdrawals happen on time, it is best to keep your verification status up to date. Contact support if questions about accepted documentation or procedural steps arise.
Players are required to familiarize themselves with the specifics of each available title before initiating play. Game instructions, paytables, and feature explanations are accessible within respective interfaces for slots, table activities, and live dealer matches. Reviewing these in advance prevents unexpected outcomes and enhances strategic decisions. Purchased entries, spins, or bets are withdrawn directly from the account balance in $. For all wagering categories, minimum and maximum stake amounts apply, differentiated per title. Exceeding established stake ceilings will result in transaction denial until compliance is achieved. User profiles have logs of each session and bet adjustment for authentication. This keeps things open and keeps records. People who sign up for lottery draws or regular tournaments can set up automatic entries using money in $. Users should keep an eye on the terms of their subscriptions, how often they renew, and when they can cancel. Depending on the status of your account and your transaction history, there may be limits on how many active subscriptions you can have at once. Tools for self-control help people act responsibly. Customers can set voluntary limits on deposits, the size of a single bet, or daily spending right from the account dashboard. Setting the right limits helps keep the fun going and lowers the risk of losing money. Adjustments to these personal limits are subject to a cooling-off period to uphold safety standards. If there are problems with individual rounds or subscription allocations, they should be reported right away through support channels, with detailed log references. Following these game rules and subscription terms makes sure that all Canadian users play fairly.
Financial operations are core to a seamless gaming experience. This section outlines verified ways to add funds, collect winnings, and manage your balance in $, supporting all Canadian users.
Keep your account information up to date and follow all prompts for required paperwork to make sure you can always get to your money. If you have unresolved transactions, please contact customer support and send them payment receipts or bank statements that mention $. Always follow the financial laws of Canada.
Before you can cash out any winnings from promotional credits like welcome packages, free spins, or cashback offers, you have to meet certain rollover multipliers. Players should check the promotion details to find out the exact turnover amount. For example, no-deposit grants usually need to be wagered 35–40 times, and deposit match credits usually need to be rolled over 30–50 times the amount they were given.
Not all activities add the same amount to the rollover total. Most of the time, slots count 100%, but table classics and live dealer sessions only count for 5–20%. Check the list of eligible products for each promotion to make the most of your playtime. When you place the most bets or use the gamble features, you may run into problems or lose progress, so always stick to the staking limits for each round or spin.
Bonuses, free spins, and loyalty rewards usually expire after seven days unless otherwise stated. After the time period ends, any bonus progress that hasn't been used or is incomplete is taken away. Most reward structures have a limit on how much can be withdrawn. For example, free spin winnings or no-deposit grants usually have a limit of $ 100–200. Moreover, wagers made with bonus balance commonly limit the single bet to $ 5 unless otherwise noted. Exceeding these parameters may result in removal of bonus funds or winnings.
For the clearest information on the handling of rollover multipliers, eligible activities, and withdrawal stipulations, review each promotional campaign before opting in. Customer support is available for additional explanations on specific requirements applicable to Canadian users. Always play responsibly.
Every registered user must maintain accurate and up-to-date contact details in their profile. You are not allowed to share your login information, and each person can only use one account. Account holders need to check their transaction history on a regular basis to make sure that everything they do is in line with what they say they do. If you think someone has accessed your account without permission, you need to report it right away through the support channel. Users are responsible for making sure that all deposits come from payment methods that only they have access to. You can't try to deposit using accounts that belong to someone else, no matter what. After verification, withdrawals will only be sent to the same place where the original deposit was made.
All customers must not use software tools, take advantage of loopholes, or act in ways that are suspicious and linked to fraud. Actions like "chip-dumping," "collusion," or using automated scripts to place bets are against the rules and can get your account suspended, your winnings taken away, and you reported to Canada regulatory authorities. No user may try to change the results of a service, move money from one account to another, or get around controls on responsible gaming limits. Customers must also not abuse bonuses, like making multiple profiles to get welcome bonuses or other promotional benefits in $. If you break these rules, you may lose access permanently and not be able to get back the remaining balance in $.
If there are problems with a transaction or disagreements about the results of a game, users must fill out the official complaint form and include all relevant evidence. The operator looks at all complaints within a certain amount of time set by the licensing rules in Canada. If the first resolution isn't satisfactory, users can take their dispute to the designated independent adjudicator, as required by local gambling oversight rules. Players should keep all emails and transaction IDs that are related to the game. Restitution, which includes changing the balance in $, only happens after full verification. If you threaten, abuse, or lie during the complaint process, you may lose your right to dispute. Keep your $ balance and Canadian customer rights safe by playing responsibly and following the rules.
Qbet has made some changes to its policy for Canadian users. Keeping up with the latest changes makes it easier to manage your account. Below, you can find all the important changes that have been made in the last six months that affect how Canadian customers interact with the site, make payments, and keep their data private.
| Date | Change | Details |
|---|---|---|
| March 1, 2024 | Data Security | There are now more protections in place for customer verification documents. After 48 hours, copies that have been uploaded will be encrypted. Only compliance officers can get in. Only send in documents that are clear and valid. Your file will have old copies deleted. |
| February 10, 2024 | Processing Payments | The cutoff times for withdrawals for $ transactions have been changed to weekdays from 09:00 to 18:00 local Canada time. Requests made outside of these hours will be processed the next business day. Plan withdrawals ahead to avoid delays; review account logs for time stamps. |
| January 25, 2024 | Tools for Self-Exclusion | Expanded self-exclusion periods now available: 1 month, 6 months, 1 year. Temporary locking disables all gameplay, deposits, and active bonus progress. Use ‘Account Settings’ to select preferred exclusion timeframe if needed. |
| 2023-12-18 | Retention & Cashback | Weekly cashback caps increased to 10% of net losses, up to 2,000 $ per week. Unused cashback expires after 10 days. Redeem earned cashback before expiry. Monitor balance in the cashback section. |
Players from Canada should regularly review the user dashboard notifications for immediate alerts. For additional information, direct questions to the customer care channel or visit the ‘Recent Changes’ resource. Remaining aware of every alteration brings more secure usage and expedites issue resolution.
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